[YOUR FULL NAME]
[YOUR STREET ADDRESS]
[CITY, STATE, ZIP CODE]
[YOUR PHONE NUMBER]
[YOUR EMAIL ADDRESS]
[DATE]
[CREDIT CARD ISSUER NAME]
Billing Inquiries Department
[ISSUER MAILING ADDRESS]
[CITY, STATE, ZIP CODE]
Re: Notice of Billing Dispute β Account ending in [LAST 4 DIGITS]
Dear Sir or Madam:
I am writing to formally dispute a billing error on the above-referenced account pursuant to the Fair Credit Billing Act (FCBA), 15 U.S.C. Β§ 1666 et seq.
Disputed charge:
- Merchant: [MERCHANT NAME]
- Date of charge: [DATE CHARGE POSTED]
- Amount: $[AMOUNT]
- Appeared on my: [MONTH/YEAR] statement
Reason for dispute (check all that apply):
- β This charge was not made by me or any authorized user on my account
- β The merchandise was never delivered / service was never rendered
- β The merchandise or service was materially not as described or advertised
- β I was charged an incorrect amount
- β I returned the merchandise and the credit was not applied
- β Other: [DESCRIBE THE BILLING ERROR IN DETAIL]
Pursuant to 15 U.S.C. Β§ 1666(a), I request that you investigate this billing error and correct my account accordingly. I understand that:
- I am not required to pay the disputed amount while the investigation is pending;
- You may not report this amount as delinquent to any credit reporting agency during the investigation period; and
- You must acknowledge this notice within 30 days and resolve the dispute within two billing cycles (not to exceed 90 days).
I have enclosed copies of the following documentation supporting my dispute:
- [e.g., Order confirmation email showing what was advertised]
- [e.g., Photos of merchandise received showing the discrepancy]
- [e.g., Correspondence with the merchant showing their refusal to resolve]
- [e.g., Credit card statement showing the disputed charge]
Please confirm receipt of this dispute and advise me of the outcome in writing. If you need additional information, I can be reached at the phone number or email address listed above.
Sincerely,
[YOUR PRINTED NAME]
Enclosures: [List each document enclosed]