Consumer Rights

CCTS Telecom Complaint Escalation — Free Binding Dispute Resolution for Wireless, Internet, and TV

Any Canadian with an unresolved complaint against a wireless carrier, internet provider, or TV service can escalate to the Commission for Complaints for Telecom-television Services (CCTS) — a free, independent dispute resolution body that can order refunds, billing corrections, and service remedies up to $20,000.

Competition Act Consumer Remedies — Fight Deceptive Business Practices

Canada's Competition Act prohibits false advertising and deceptive marketing, and starting in 2025 gives consumers a direct private right of action to sue for damages.

Credit Repair Fraud Protections — Don't Pay to Fix What You Can Do for Free

Canadian credit repair companies cannot remove accurate negative information from your credit report, and charging upfront fees for credit repair services may be illegal in your province.

CRTC Wireless Code — 15-Day Trial Period and 2-Year Contract Cap

Under the CRTC Wireless Code, you can return any phone and cancel your wireless plan within 15 days of activation with no penalty.

National Do Not Call List Complaint — Turn Unwanted Telemarketing Into an Enforceable Complaint

Canadians can file complaints about illegal telemarketing and National Do Not Call List violations instead of just blocking calls and moving on.

Online and Remote Purchase Cooling-Off Rights in Canada

Most provinces give you 7–10 business days to cancel any purchase made online, by phone, or at the door — no reason needed and no penalty.

Prepaid Card Fee Rights — No Expiry, No Hidden Dormancy Fees

Federal rules prohibit expiry dates on most Canadian prepaid cards and bar dormancy fees in the first 12 months — and Quebec adds even stronger protections.

Product Recall Incident Report — Report Unsafe Consumer Products Directly to Health Canada

Consumers can report unsafe product incidents directly to Health Canada, which can trigger recalls, warnings, or other action instead of leaving the problem with the seller alone.

Small Claims Court — Recover Up to $35,000–$50,000 Without a Lawyer

Every Canadian province has a simplified court process where individuals can sue for money without a lawyer — limits range from $15,000 in Quebec to $50,000 in Alberta — and if you win, the defendant may owe your filing fees too.

Unsolicited Goods — You Don't Have to Pay for What You Didn't Order

Under provincial consumer protection laws and the federal Competition Act, unsolicited goods sent to you may be treated as a gift — you owe nothing and have no obligation to return them.

How to Request a Goodwill Refund for an Unused Subscription